FAQ's About Eternity® Flowers and Arrangements

Because roses are a symbol of love, it’s only fitting that Venus et Fleur® was born from a love story. The company was founded by Sunny Chadha, an entrepreneur, and Seema Bansal, a former marketing and creative executive, in the midst of their budding romantic relationship. Venus et Fleur launched in 2015 and has since flourished into an innovative luxury gifting brand disrupting the floral industry and leading the way in preserved florals.

Given the artisanal nature of our creations, we advise handling any piece from The Perennial Collection with the utmost care. For select pieces like the Rosette Tall Vessel, which feature a natural, untreated surface, please be aware that this material may be prone to fingerprints and stains. In case of any blemishes, gently spot clean using a soft, damp cloth and mild, dye-free detergent if needed. For all other pieces, especially our Floral and Champagne Wine Glasses, please be aware that these are not dishwasher safe.

With so many gorgeous arrangements of Eternity® Flowers to choose from, it’s no wonder you want to send them to everyone you love. Luckily for you, Venus et Fleur® offers delivery on all of our beautiful arrangements! Now it is easier than ever to send real flowers that last a year™ to people all over the country. Whether you want to send flowers as a wedding gift, a graduation gift, a birthday gift, or simply because you are thinking about someone, we give you the option to have amazing arrangements delivered right to the recipient’s door. We even offer deliveries to more than 50 international countries! If you are having your arrangement delivered in the greater New York City area or Northern New Jersey you may qualify for same day/next day hand delivery based on eligibility.

At Venus et Fleur®, we understand that you want to enjoy your beautiful flowers as soon as possible, which is why we give you the option of going to our locations in the U.S! Our Venus et Fleur® locations stock select arrangements of Eternity® Flowers, allowing you to walk in, pick your favorite, and walk out with an arrangement that very same day. This is the perfect solution for anyone looking for a great last-minute gift, or even those who just can’t wait to have their arrangement delivered. For more detailed information on our boutique locations, click here. Our East Coast Locations: Westfield Garden State Plaza - Paramus, NJ Westfield World Trade Center - Greenwich, NY Short Hills Mall - Short Hills, NJ Americana Manhasset Mall - Manhasset, NY Columbus Circle Mall - New York, NY Our West Coast Locations: Topanga Mall - Canoga Park, CA Westfield Century City - Beverly Hills, CA (temporarily moving locations)

At Venus et Fleur®, the way we ship your Eternity® Flowers depends on the size of the arrangement and where you are having your flowers delivered. If your flowers are being hand-delivered by our concierge service as mentioned above, then your arrangement will be delivered the same day or the next day they are ordered - depending on the cut-off for your location. Deliveries throughout the U.S. will ship through FedEx or UPS. Do you want to send Eternity® Flower to a friend or loved one who is overseas? At Venus et Fleur®, we also offer shipping to more than 50 countries throughout the world! With that in mind, most international orders may take additional processing time for order or identity verification for orders that have been flagged. If there are complications with your order, then our team will send you a notification to alert you of the delay. We offer multiple shipping options at checkout for your convenience.

Unfortunately, our arrangements of Eternity® Flowers from Venus et Fleur® are not eligible for returns. Please also note, that your order cannot be canceled or modified in any way once the order has been placed. Our hope, at Venus et Fleur®, is that you fall in love with your gorgeous arrangement. We offer an extensive selection of different styles and colors, allowing you to find the perfect arrangement for anyone on your list. If you have any questions about our return policy or our arrangements, please don’t hesitate to contact Venus et Fleur® today! Return policy on candles and fragrances: we do accept returns within 14 days of delivery as long as the items have not been removed from their original packaging. There will be a 15% restocking fee & shipping is not to be refunded.

When Venus et Fleur® first launched in 2015, we only offered a few different arrangements of our Eternity® Flowers. Since then, our collection has grown to include a variety of styles, shapes, colors and box materials. Although we have hundreds of different arrangements for you to choose from, there may be times when you are looking for something specific to give to the one you love. Luckily, at Venus et Fleur® we give you the option of customizing your very own arrangement of Eternity® Flowers! We offer a selection of 35 different custom designs, and 24 different flora; colors, including mint green, metallic rose gold, rainbow, and so many more! There are endless possibilities, design your own arrangement now!